Today I was determined to make a legitimate Facebook account using my name and information. Wow. What a joke they’ve become. Throughout the two and a half hours of access I did have, I wrote four complaints about how they told me my answers were invalid, or my schools didn’t exist, or my politics didn’t align to any of their known classifications.
That was all fine and dandy because I could at least tell them how wrong they were when their version of a helpful answer was outside the scope of the problem. I guess they got tired of being informed of how broken their billion dollar industry is because they locked me out until I could complete a mobile phone “Security Check”. The problem is I don’t have cellular coverage at my home in the mountains. I have a landline, but they said it’s “not a valid home phone number” and couldn’t receive SMS texts. Um, yeah, no shit.. I don’t know a lot of land lines that receive SMS texts you fucking idiots.
Well if any of you know me, I have no trouble telling corporations where they’re wrong, so I wrote them this letter:
I have exhausted all avenues and determined that Facebook is requiring me to have cell phone service and coverage to access Facebook services. I can “log in”, but there is a “Security Check” that asks for a cell phone number. I can supply any number it seems, but the problem is that I am not in a cellular coverage area, thus I am unable to use Facebook services.
I think it is important (likely required) to inform all users, especially new users, that Facebook requires the third party communication medium of cellular service and coverage to access services. I could comb through private contract law to discover a legal precedence that would require a company to disclose that requirement on their signup page.
Essentially, I have given Facebook my identity information, and they are now refusing service after I shared such information. I have broken no terms of service and are being denied services because they require me to have a paid cellular service.
Furthermore, Facebook requires their users to use a third party paid service like a cellular service, by monthly fee or contract, or at least a cellular service in a coverage area to access Facebook services. This is in violation of the account signup claim that “Facebook is free & always will be”. That is clearly not the case if Facebook is defined as the services it provides.
In my case, I am not eligible for the free Lifeline Assistance Obama Phone program. I have to pay for cellular service. I’m not saying I don’t have a cell phone. I’m saying I’m not in a coverage area; nor should that be required to access Facebook services.
Facebook has broken its own company charter motto and service agreement. I have a mind and ability to seek a claim unless this matter can be resolved. That can be accomplished by Facebook allowing me access to the services that were agreed upon. All I’m asking is to be able to log in & use services with my username (email) and password, and maybe even with a security check that utilizes email verification. I cannot be required to supply a cellular number, as that requires a third party paid service. That is my argument and claim against Facebook.
If this matter is not resolved, I will seek legal counsel to continue. Give me access to the account services, at least so I can expunge the record of my account, or I will make my claim public and advance toward legal action. Please have someone contact me so we can solve this matter without litigation.
-Jeremy Edward Dion
Allenspark, CO 80510
(970) ###-#### -home
(843) ###-#### -cell (no coverage)
I also posted a copy of this letter here: https://pastebin.com/x6DynuwV
After writing up the letter I proceeded to search for valid addresses to contact Facebook. Yeah, that went nowhere. I couldn’t believe the nerve of mega-company to not even have any public avenues for communication outside of their account system. So I got angry and performed some brutish hackery to find email addresses that do enter their networks and aren’t returned by a MAILER-DAEMON. Sure, my message could be getting dropped without notice, but I doubt that’s happening for all of the Facebook destination addresses I discovered.
All in all, I cannot resolve this issue without either opening a line of communication to a human being in their company, or going to town and verifying I have a mobile phone service. As I stated in the letter above, the requirement of having a mobile phone service to access Facebook services, is a violation of their claim, for some, that “Facebook is and always will be free”. That’s a blatant lie on the landing page of their site. It’s something to consider of the nature of their organization.
-Jeremy Edward Dion